Privacy Policy

At GIKI Petharmony India LLP, home to the GIGO pet brand, we are committed to delivering your pet's favourite products quickly, safely, and efficiently. Here's everything you need to know about our shipping process:

1. Shipping Locations

We currently ship across India. If you’re located in a remote or non-serviceable area, we’ll inform you promptly after your order is placed.

2. Order Processing Time

All orders are processed within 1–2 business days (excluding Sundays and public holidays). Once your order is dispatched, you’ll receive a tracking number via email or SMS.

3. Estimated Delivery Time

• Metro Cities: 2–4 business days

• Non-Metro & Tier 2/3 Cities: 4–7 business days
  Delays may occur during peak seasons or due to unforeseen circumstances like weather or courier disruptions.

4. Shipping Charges

• We offer Free Shipping on all prepaid orders above ₹999.

• For orders below ₹999, a nominal shipping fee (₹99) may apply, depending on your location.

• Cash on Delivery (COD) orders may include a small handling fee.

5. Tracking Your Order

Once your order is shipped, you’ll receive a tracking link via SMS/email. You can also track your order in the “My Orders” section of our website.

6. Delivery Partners

We work with trusted delivery partners like Delhivery, Bluedart, Ekart, and India Post to ensure timely and safe delivery.

7. Undelivered Orders

If we’re unable to deliver due to incorrect address, unavailability, or other reasons, we will attempt re-delivery once. If the order is returned to us, we’ll contact you to confirm further steps.

8. International Shipping

Currently, we do not offer international shipping. We’re working on expanding soon!

If you have any questions or concerns about your shipment, feel free to reach us at:

📧 care@gigo.co.in
📞 +91 8957870037

Thank you for choosing GIGO – because your pet deserves the best.